These terms and conditions (the "Terms") govern your use, orders, and purchases with Flower Delivery Fulham, whether you are placing orders through our website or related online service. Flower Delivery Fulham is committed to providing high-quality flower arrangements and exceptional customer care. By completing a transaction with us, you agree to comply with and be bound by these Terms. These Terms apply to all orders delivered across Fulham and the surrounding areas.
To make an online purchase for flower delivery in Fulham, customers are required to follow the steps outlined on our website:
Once you have submitted an order, you will receive an on-screen acknowledgement and a summary by email (where provided). This acknowledgement does not constitute acceptance of your order. Acceptance occurs when we dispatch your order and send you a formal confirmation.
We reserve the right to refuse, cancel, or amend orders at our sole discretion, especially in circumstances where products are unavailable, payment is withheld, or erroneous information has been supplied. In such events, customers will be notified and a refund issued if payment has already been processed.
All flower arrangements and products are subject to seasonal availability. In cases where a particular flower, variety, or accessory is unavailable, we reserve the right to substitute with an item of equal or greater value and similar style. We will endeavour to notify you if substantial changes are needed, except where timing or availability makes this impracticable.
All prices listed on the Flower Delivery Fulham website are in British Pounds Sterling (GBP) and include VAT where applicable. Delivery fees, if incurred, will be clarified during the checkout process and included in your final total.
Payment for online flower delivery in Fulham must be made in full at the time of ordering. We accept a range of payment methods as clearly displayed during checkout. By placing an order, you confirm that the payment details provided are valid and correct and that you are the authorised user of the payment method.
If any payment is declined or subject to dispute, we reserve the right to cancel or suspend any related order until the matter is resolved. No order will be dispatched for delivery until payment in full has been received and cleared.
Flower Delivery Fulham delivers to addresses in Fulham and select nearby areas as specified on our website. We aim to deliver orders on the requested date but do not guarantee delivery at specific times unless specifically agreed in writing. Delivery timeframes and options are shown at checkout. Deliveries may be made by our own couriers or trusted third-party providers.
If no one is present at the delivery address, our couriers may attempt to leave the flowers in a secure location, with a neighbour, or as per any instructions provided at checkout. Risk in the products passes to you on delivery, including if left in accordance with your instructions. Customers are responsible for ensuring someone is available to receive the order or for any specified alternative arrangements.
Deliveries may be delayed or prevented by events beyond our reasonable control, including (but not limited to) severe weather, traffic disruptions, public holidays, or events affecting the availability of products. In such cases, customers will be informed as soon as practicable, and we will work to resolve the issue promptly. However, Flower Delivery Fulham does not accept any liability for delivery delays outside of our control.
If you wish to cancel or amend your order for flower delivery in Fulham, you must notify us as soon as possible. As flowers are a perishable product, cancellation rights are subject to the timing of your request and the status of your order:
To make changes to your delivery details, message, or recipient information after placing your order, contact us immediately. We will do our best to accommodate minor amendments but cannot guarantee changes once processing has begun or delivery is in progress.
In the unlikely event that we need to cancel your order for reasons such as unavailability of products or inability to fulfil delivery, you will be offered a full refund or alternative solution.
Due to the perishable nature of flowers, returns are generally not accepted unless the delivered item is defective or does not match your order. If you receive flowers that are damaged, wilted, or otherwise unsatisfactory, contact us within 24 hours of receipt. You may be required to provide photographs or, if feasible, return the product for examination.
If we agree that your flowers were received in unacceptable condition or do not match your order in a material way, we will offer a replacement or a full/partial refund, at our discretion.
This policy does not affect your statutory rights under UK consumer law.
Flower Delivery Fulham warrants that our flower arrangements will be prepared in a professional manner and conform, in all material respects, to the description displayed at the time of order. However, we do not make any further warranties regarding the flowers’ longevity, fragrance, or allergenic properties. Flowers are perishable and should be cared for in accordance with our care guidelines to maximise vase life.
To the fullest extent permitted by law, Flower Delivery Fulham’s liability is limited to the value of the product purchased. We shall not be liable for any indirect, consequential, or unexpected loss, including—without limitation—loss of enjoyment, disappointment, or costs incurred through missed deliveries outside our control.
Nothing in these Terms affects your statutory rights or excludes our liability for personal injury or death caused by our negligence, fraud, or any other liability that cannot be limited by law.
As a customer of Flower Delivery Fulham, you agree to provide accurate information during the order process and to check details carefully. It is your responsibility to ensure that the recipient’s address (whether in Fulham or the surrounding areas) is correct and complete. We are not liable for delays or failure to deliver due to inaccurate or incomplete information provided by you.
You must ensure payment is authorised and that sufficient funds or credit are available to complete the purchase. You also agree to respect our staff and couriers at all times when making inquiries or arranging deliveries.
All content on the Flower Delivery Fulham website, including images, logos, designs, and text, is the property of Flower Delivery Fulham or its authorised licensors. It may not be copied, reproduced, modified, or used for commercial purposes without express written permission.
Information collected during the order process is handled in accordance with our privacy policy and all applicable data protection laws in the UK. We use your details to process orders, arrange deliveries, and provide customer service. We do not sell or share your data with third parties other than for the purpose of fulfilling your order.
Flower Delivery Fulham may revise these Terms from time to time to reflect changes to our services, legal obligations, or business practices. The latest version will always be available on our website and will apply to all subsequent orders from the date of posting. Continued use of our services constitutes acceptance of updated terms.
These Terms and all transactions with Flower Delivery Fulham are governed by the laws of England and Wales. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the English courts. If any provision of these Terms is found to be invalid or unenforceable, all other provisions shall remain in effect.
These Terms constitute the entire agreement between you and Flower Delivery Fulham regarding your online orders and supersede any prior agreements or communications. Any failure by Flower Delivery Fulham to enforce any right or provision of these Terms shall not constitute a waiver of such right.
If you have any questions about these Terms or require clarification, we encourage you to contact us via the online forms or channels provided on our website. These Terms apply to all customers in Fulham as well as those located in adjacent areas covered by our delivery network.
Thank you for choosing Flower Delivery Fulham for your online flower delivery needs across Fulham and the surrounding areas. We look forward to brightening your special occasions with our fresh, hand-crafted blooms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Fulham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Fulham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
