At Flower Delivery Fulham, we take great pride in being a trusted local florist, delivering wonderful floral arrangements to households and businesses in Fulham and the surrounding neighbourhoods. Our team is committed to providing a seamless experience with each delivery, ensuring that every bouquet arrives fresh, vibrant, and ready to impress.
We guarantee that every arrangement is freshly prepared and sourced. Our flowers are chosen daily to ensure maximum longevity for your enjoyment. We promise a freshness window of at least five days from the date of delivery, provided you follow the care instructions supplied with your order. If you believe your flowers have arrived less than fresh or have not lasted the guaranteed period, please let us know as soon as possible.
While we take every step to ensure your arrangement is protected in transit, sometimes accidents can occur. If your flowers arrive damaged, wilted, or not up to our usual high standards, we ask that you contact us within 24 hours of receipt. Please retain the flowers and their packaging and be prepared to provide a photo of the issue so that we can investigate and resolve your concerns efficiently.
Your satisfaction is our top priority. Should your flowers arrive in less than prime condition or fail to meet our freshness guarantee, you are entitled to either a refund or a replacement bouquet. Simply contact us within 24 hours of delivery for damaged items, or within the five-day freshness window if your flowers have not lasted as expected. Our team will assess your situation and offer you a replacement arrangement or a full or partial refund, depending on the nature of the complaint. We aim to process refunds or send replacements as quickly as possible to ensure you continue to enjoy the Flower Delivery Fulham experience.
If you are not fully satisfied with your order for any reason, we encourage you to share your feedback. To submit a complaint, contact us with your order details and a description of the issue. Including a photograph often helps us understand and resolve matters swiftly. Our customer care team will acknowledge your complaint as soon as possible and keep you informed throughout the resolution process. We strive to resolve all complaints promptly and to your satisfaction.
As an established Fulham florist, we value the trust placed in us by our local community. We deliver to homes and businesses across Fulham with attention to quality and personal service. Our returns, refunds, and complaints process is designed to give you confidence when ordering flowers with us, knowing that we will always put freshness and your satisfaction first.
Thank you for choosing Flower Delivery Fulham. We look forward to delivering fresh and beautiful flowers to your door, every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
